The principle
We believe that donations are gifts, not purchases. Once a gift is given, it is generally with us. That said — we are also human, and we know mistakes happen. This policy describes when and how a refund will be considered.
When a refund is available
SKEPURS will refund a donation in the following circumstances:
- Duplicate transactions caused by a payment-gateway error.
- An amount obviously larger than intended (e.g. ₹50,000 entered as a typo for ₹500), where you write to us within 7 days.
- Unauthorised transactions on your card or UPI, where you have reported the fraud to your bank.
- Recurring (monthly) donations charged after you have already cancelled, where the cancellation request was made before the charge date.
When a refund is not available
We are unable to refund donations in these cases, because the funds have typically already been allocated to programmes:
- A change of mind more than 7 days after the donation.
- Donations made for a specific campaign that has since been fully funded.
How to request a refund
Email skepursociety@gmail.com with your transaction ID, the date and amount, and a short note explaining what happened. A real person reads every email and will reply within seven working days.
How long it takes
Once approved, refunds are processed back to the original payment instrument within 7–10 working days. Your bank or card issuer may take additional time to credit the amount to your account; this is outside our control.
Cancelling a monthly donation
You can cancel any monthly recurring donation at any time — no questions asked. Email skepursociety@gmail.com or message us on WhatsApp at +91 98268 61727. The next scheduled charge will not be processed.
Shop items — no returns or exchanges
Items you buy from our shop (calendars, diaries, paintings, mini canvases, bookmarks, fridge magnets, T-shirts) are not eligible for return or exchange. We're a small team and every product is hand-packed; the price you pay funds our health camps, not a returns operation. Please read the description and check the available sizes carefully before ordering.
Damaged-in-transit or never-arrived parcels are the only exception — see the Shipping Policy for how that's handled. For any other concern, write to skepursociety@gmail.com and we'll do our best.